REFUND & RETURN POLICY

Freshness Guarantee & Customer Satisfaction

At Highland Goat Roasters, we micro-roast our coffee on-demand after you place your order to ensure you receive peak mountain freshness.

Perishable Food Items

Because coffee is a food product roasted fresh for your order, we cannot accept returns once your coffee has shipped.

Damaged or Incorrect Orders

Your satisfaction is our priority. If your shipment arrives damaged, or if there was an error with your order, please reach out to us within 14 days of delivery at support@highlandgoatroasters.com.

Please include:

• Your order number
• A brief description of the issue
• A clear photo of any damage (if applicable)

Once we receive the information above, we’ll make it right with a replacement or refund, as appropriate—no hassle required.